Everything you have bought from the Academy is listed in your account, and every digital title can be downloaded again from there as many times as you need. This page explains where to find it and what to do when something does not work.
Finding your orders
Sign in and open your account. Orders are listed newest first with the date, the order number and the items. Opening an order shows the download link for each digital title, the payment reference, and the invoice.
Downloading a title again
Digital titles are not one-time downloads. The link in your account stays available, so a lost email, a wiped phone or a replaced laptop does not cost you the book. If you have bought a collection, each title in it appears as a separate download so you can take them one at a time.
If a download fails
- The link does nothing. Usually a browser blocking the download. Try a different browser, or long-press the link on a phone and choose to save it.
- The file will not open. Confirm it downloaded completely — a truncated PDF is the commonest cause. Delete it and download again on a stable connection.
- The file is corrupt or incomplete. Report it through the contact page with your order number and a replacement is issued.
- The link has expired. Ask for it to be reset; there is no charge for this.
- The order is not showing. Check you are signed in with the email address used at checkout — orders placed as a guest attach to that address, not to a different account.
Reading on more than one device
Titles are supplied without device locking, so a book bought once can be read on your phone, tablet and desktop. That trust depends on it not being redistributed: sharing files outside your own devices is what forces publishers into device locking, and the terms are set out in the copyright policy.
Invoices and institutional billing
An invoice is generated for every order and is downloadable from the order page. If your institution needs additional detail — a purchase order reference, a tax registration number, a specific billing address — request a revised invoice through the contact page with the order number. Departments buying for a cohort should read about bulk orders before placing individual orders.
Refunds and cancellations
Digital titles cannot be returned once delivered, with two standing exceptions: a file that is corrupt or unreadable, and a file that is materially not what the product page described. Membership, courses and event registrations have their own timeframes, all set out in the refund policy.
Still stuck
Write through the contact page with your order number and the email address used at checkout. Queries are acknowledged within two working days. Common questions are answered on the FAQ page.